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FAQs

How do I place my order?

Pre-order products on our website for pick up at Vic's Meat Market.

  • Nominate your pick-up date and time when submitting your order. Please note orders close 2 hours before each pick up window.
  • Bring your order confirmation when you pick up.

When do orders close?

Online orders close 2 hours ahead of each pick up slot.

  • For example you will need to place your order by 2pm for pick up at 4-7pm.

What if I want to order other items that aren't listed online?

Our entire range at the butcher is available for purchase when you pick up.

  • Contact us on 02 8570 8570 or info@vicsmeatmarket.com.au if you need clarification on our product range.

When can I pick up?

Due to the perishable nature of our product, Vics' Meat Market accepts no liability for orders are not collected at the nominated date and time. Our Butcher collections operate during the following hours:

  • Sunday-Wednesday 8am-12pm, 12-4pm
  • Thursday & Friday 8am-12pm, 12-4pm, 4pm-7pm
  • Saturday 8am-12pm, 12-5pm

I'm a loyalty member. How do I get my 10% discount on my order?

All Vic's Meat Market loyalty members get 10% at our butcher all year round. If you're not a member yet, sign up here - it's free!

  • Log in to your account.
  • Member pricing will display accordingly with a 'Member Price' discount sash on each product once you have signed in.
  • If you have just signed up, it may take a few minutes for the Member Price to display. Please wait a few minutes and refresh.

I've placed my order, but I haven't got my confirmation email.

Please check your junk mail. If it's not in your junk mail, please contact us and we will happily resend it.

Do you have ice packs?

Yes, we can include ice packs with your order on request.

Do you deliver?

We don't offer delivery at this stage.

What are your opening hours?

  • Butcher: Sun-Wed 7am-4pm, Thu-Fri 7am-7pm, Sat 7am-5pm
  • Smokehouse & Grill: Mon-Sun 10am-3pm
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